NRG Systems warrants its products for a period of two years from date of original purchase solely for the benefit of the original consumer purchaser.
If this NRG product is determined to be defective in materials or workmanship, NRG will, at NRG’s option, repair or replace this product without charge. This warranty does not cover damage due to improper installation or use, accident or misuse, damages due to any unauthorized service or lightning. This warranty also will not apply if any seal on any instrument or sensor is broken, if any cable has been severed, or the equipment was not adequately grounded.
To return a defective product, call NRG at the telephone number listed below for an RMA (return merchandise authorization) number. When you call, you must also have available the serial number of the item as well as date of purchase. No products will be accepted for warranty work without an RMA number. The product must be returned, postage prepaid, to NRG with a brief description of the problem, RMA number, and a return address with phone number.
The foregoing limited warranty is given in lieu of all other warranties, express or implied. NRG specifically disclaims all implied warranties including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose.
The above limited warranty expressly excludes, and NRG shall not be liable for, any incidental or consequential damages caused by or related to the selection, use of, inability to use, or malfunction of this product.
NRG will make a good faith effort to promptly repair or replace any product that proves to be defective within the warranty period. First, contact NRG or the representative from whom the product was purchased and ask for an RMA number.
Inspect your shipments for damage to packages or missing packages immediately upon receipt. Record any such exceptions on the freight receipt of the delivery agent. If any contents are damaged or missing, report this in writing to the freight carrier and send NRG a copy of the damage report. If you insured the shipment yourself, report any damages to your insurance carrier.
Tel: +1 802-482-2255
Fax: +1 802-482-2272
NRG Systems Warranty Statement (PDF) »